Shipping, returns and warranty

Orders ship from our warehouse in Wood Dale, Illinois, in the Chicago metropolitan area near O’Hare.

Stock items typically leave the warehouse within 2–3 business days of order. Domestic transit across the continental United States then runs from one to five business days depending on destination and service.

If you need a delivery date confirmed before you order, contact us and we will check current stock and transit time for your address.

Not every configuration is held in Illinois. If an item has to come from Switzerland, we will tell you the lead time before the order is confirmed rather than after.

For project work — multiple columns, a specific control configuration, anything being designed into a frame — contact us before ordering. It is usually faster than ordering and then adjusting.

Ergoswiss products carry a 24-month warranty against manufacturing and material defects, from date of purchase.

If a product proves defective within that period, we will repair it, replace it, or refund the purchase price, at our option. The warranty covers manufacturing and material defects under normal and intended use and service. It does not cover damage from incorrect installation, modification, overloading, or use outside the published specifications.

To make a warranty claim, contact us with your order number and a description of the fault. For anything mechanical or electrical, a photograph of the installation usually saves a round of questions.

Check your delivery on arrival. Shortages, or goods that do not match the specification supplied, should be reported in writing within 10 days of receipt.

This is separate from the warranty and from the returns window below — it covers the delivery being wrong, rather than a product failing later.

Products can be returned within 30 days of delivery.

Returns must be:

• in their original packaging
• unused, and in resalable condition

Contact us for an RMA number before returning anything. Goods sent back without prior written consent cannot be processed, and we cannot credit a return we were not expecting.

Once we receive and inspect the return, we will confirm the credit. Contact us when you request the RMA number and we will confirm the return shipping arrangements for your order.

Orders can be cancelled before they ship. Once goods have left our warehouse, the return process above applies instead.

All sales are made under the Ergoswiss America Inc. Terms and Conditions of Sale, governed by the laws of the State of Illinois. A copy is available on request.